You offer the highest quality of service and a positive experience for every guest. Is this what is actually being received?
From initial arrival through the entire stay and final departure,
our teams can document a typical guest’s experience in every department, plus reveal their findings regarding security and overall hotel/grounds maintenance. Or, if only a brief but
thorough visit to one or two venues is what’s warranted, we can do that, as well.
Service Quality vs. Employee Cash Handling Integrity. Where do you put your focus? You are passionate about service and care for your hospitality team but are also concerned about protecting your bottom line against employee cash mishandling. Our field agents are not only well-traveled service experts who seek out the best of your team and extend Star Employee Awards for service
excellence–they are also specialists in uncovering cash mishandling.
Offering a specialized focus on cash controls that our competitors do not, The Insight Group will tell you whether guest cash payments are making it to your Bottom Line… or whether they are being shuffled to a place that, all too often, misses the cash register completely. If your Bottom Line is shrinking due to employee dishonesty, we’ll provide you with insightful recommendations and show you how to set up an effective line of defense.
There’s no mystery here. We are not Mystery Shoppers. Better said, we do not hire persons of unknown hospitality background and experience to evaluate your hotel staff and manager teams equipped with nothing more than a checklist. Your team deserves better. Insight Group field agents are carefully screened and selected for their service experience and hospitality background.
